Privacy Policy

1. Introduction

This Privacy Policy explains how Urbanac Associates collects, uses, stores, and protects your personal data when you use Urbanac Properties. It is issued in compliance with the Nigeria Data Protection Regulation (NDPR) 2019.

2. Data We Collect

We collect the following categories of personal data:

• Account data: Name, email address, phone number (where provided), password (stored as an irreversible hash)
• Listing data: Property details, photos, and contact information submitted by agents and landlords
• Usage data: Pages viewed, search terms, listings saved, enquiries submitted
• Technical data: IP address, browser type, device type, cookies

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract (to provide the platform services you request)
• Legitimate interests (to improve our platform, prevent fraud, and ensure security)
• Consent (for marketing communications and non-essential cookies — you may withdraw consent at any time)

4. How We Use Your Data

We use your data to: provide and improve the platform; match property seekers with relevant listings; send listing alerts you have subscribed to; communicate with you about your account; comply with legal obligations.

5. Data Sharing

We share your data with: agents and landlords when you submit an enquiry (your name, email, and phone are shared); our infrastructure providers (cloud storage, email delivery) under data processing agreements; regulatory authorities when required by law. We do not sell your data to third parties.

6. Data Retention

We retain your account data for as long as your account is active and for 2 years after closure. Enquiry data is retained for 3 years. You may request deletion at any time subject to legal obligations.

7. Your Rights

Under the NDPR 2019 you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; data portability. To exercise these rights contact our Data Protection Officer at privacy@urbanacassociates.com.

8. Cookies

We use cookies for session management and platform functionality. See our Cookie Policy for details.

9. Data Protection Officer

Our Data Protection Officer can be contacted at privacy@urbanacassociates.com or at our registered address in Lagos, Nigeria.

10. Changes to This Policy

We will notify you of material changes by email or prominent notice on the platform. The revision date is shown at the top of this page.